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Employment opportunities may arise and exist from time to time. We are dedicated and hard working people who work as a team.

In addition to a very competitive salary, Tidewater Orthopaedic, offers a generous compensation package including paid time off. Company matched Retirement plan(s). Annual continuing education tuition reimbursement and paid time off. Competitive Medical, Dental, Vision, Short Term Disability and Life Insurance plans. Company paid Group Life and Long Term Disability.

Positions will be posted as they become available.  Experience will be required for all positions

Certified Professional Coder

Tidewater Orthopaedics Business Office is recruiting for a full time Certified Professional Coder to join our fast and professional team. Advance knowledge with ICD-10 coding we be required to perform daily audits on all medical services provided.

Responsibilities:

  • Codes surgeries from operative reports within 2 days of the surgery date
  • Ensures that ‘clean’ claims are submitted at a rate of 98% or higher
  • Develops a relationship with each doctor to open communications for coding discrepancies
  • Assists Billing Specialists with appeals on surgery claims and coding related denials
  • Responsible for reviewing schedules daily for unposted claims and ensuring correct diagnosis codes, modifiers, etc. are applied before releasing claims for submission
  • Stays active with local chapter of AAPC and keeps all providers and Business Office personnel up-to-date with any changes in coding procedures
  • Assists with quarterly chart audits
  • Enters accurate and detailed notes on accounts
  • Conducts self in accordance with TOA’s employee handbook
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
  • Other duties as assigned

Education and Experience:

  • Certified Professional Coder Certificate Required from Nationally Recognized Accredited Organization
  • High School Diploma or GED
  • Knowledge of professional-level medical coding
  • Knowledge of Microsoft Office products, including Outlook
  • Understanding of insurance billing procedures and practices
  • Strong oral and written communication skills
  • Understanding of medical insurance contracts and reimbursements
  • Basic typing and 10-key skills
  • Ability to establish and maintain effective working relationships with patients, employees and the public

Physical Demand:

Frequently sitting. Ability to pull, lift, carry and push less than 5lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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Call Center Agent

The appointment scheduler is responsible for all incoming calls to the practice for patient appointments, functions as the primary phone operator and responsible for medical records request completion.

Responsibilities:

  • Answer phones appropriately and professionally transferring as needed
  • Make patient appointments following proper protocol
  • Obtain proper insurance referrals for patient appointments, as needed
  • Data entry for patient registration, paying attention to all alerts
  • Verify and make corrections to patient registration
  • Reschedule patients as appropriate
  • Monitoring physicians schedules for appropriate scheduling and template adherence
  • Daily review of patient encounters to insure that proper information is available for physician visit
  • Obtain reports and records from outside sources for patient chart
  • Provide requesting patients with work notes/ work restrictions (with the exception of Work Comp patients)
  • Preparing medical records requests
  • Check medical record line & after hours line on assigned day of the week and transferring messages from the line appropriately
  • Training of new staff
  • Retrieving archived records
  • Faxing notes, work notes, orders etc. to hospitals , physical therapy offices and primary care physicians as requested
  • Handling of all physician paperwork needing to be signed by the physician
  • Scanning records and signed paperwork into system, faxing to requestors
  • Other duties as assigned

Requirements:

  • Ability to communicate effectively and professionally with physicians and fellow co-workers
  • Demonstrates flexibility as a team member
  • Demonstrates reliability
  • Strong customer service background and skills
  • Strong computer skills
  • Demonstrates strong problem solving skills

Physical Demand:

Frequently sitting. Ability to pull, lift, carry and push greater than 5-10 lbs repetitive. Frequent twisting, balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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Certified Medical Assistant

Tidewater Orthopaedics Hampton, VA office has an immediate need for Full-Time Certified Medical Assistants. We are currently searching for reliable Medical Assistants to perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistants work directly with healthcare practice staff to maintain patient records, explain common medical procedures to patients and assist in basic examinations. This is a fast paced position which requires the ability to multi-task while making critical decisions. The qualified Medical Assistant must have reliable transportation, as they will be required to commute to our Williamsburg, Virginia office when scheduled.

Responsibilities:

  • Provide exceptional patient care to include explanation of procedure to be done.
  • Record patient information such as vital signs, weight and changes in medical history
  • Clean and prepare examination rooms prior to patients appointments
  • Properly apply and instruct patient on application of splints and dressings
  • Using EMR to order additional testing, work notes and prescriptions as dictated by the physician
  • Autoclaving and cleaning of instruments and other clinic equipment
  • Perform PT/INR exam on patients to include instruction on Coumadin dosage per the physician
  • Wound cleaning, suture removal and dressing of wounds
  • Maintain cleanliness and stocking of rooms
  • Other job duties as assigned

Education and Experience:

  • Must hold one of the following certifications:
    • Certified Medical Assistant
    • Certified Clinical Medical Assistant
    • Registered Medical Assistant
    • Licensed Practical Nurse
  • 2+ years of experience working for a healthcare practice or hospital
  • Experience in Orthopaedics preferred, but not required
  • CPR Certified
  • must be able to travel to Hampton and Williamsburg offices
  • able to multitask and work in a fast paced environment
  • Strong customer service skills
  • Excellent written and verbal communication skills

Physical Demand:

Frequently standing, walking and sitting. Ability to pull, lift, carry and push greater than 150lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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