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Employment opportunities may arise and exist from time to time. We are dedicated and hard working people who work as a team.

In addition to a very competitive salary, Tidewater Orthopaedic, offers a generous compensation package including paid time off. Company matched Retirement plan(s). Annual continuing education tuition reimbursement and paid time off. Competitive Medical, Dental, Vision, Short Term Disability and Life Insurance plans. Company paid Group Life and Long Term Disability.

Positions will be posted as they become available.  Experience will be required for all positions

Workers Compensation Coordinator 

**Position can be based out of the Williamsburg or Hampton Office

The experienced candidate will coordinate the care of all worker’s compensation patient’s by collaborating with the physician, case manager and adjusters as required and needed.  The selected candidate will partner with physicians, case managers and adjusters to verify claims, schedule and authorize appointments, surgeries, DME, and other applicable necessities. Repetitive follow up and documentation will be required for all pending cases. Administer and expand on existing policies and procedures regarding the overall processes of coordination the Workers Compensation program.

Responsibilities:

  • Answer all calls concerning workers compensation including appointment scheduling and return to work notes.
  • Accurately enter patient demographics and all other applicable information including claim number
  • Build and maintain a professional and productive rapport with all physicians, vendors and case managers
  • Acts as liaison to coordinate patient care with the physician, insurance adjuster and case manager
  • Obtain authorizations with insurance adjuster; transmit all necessary paperwork such as office notes or test findings
  • Complete worker’s compensation monthly file on each patient by doctor
  • Request and obtain approved authorizations through the adjuster for tests, surgeries, PT, and/or DME, as necessary
  • Answer all patient questions
  • Schedule any applicable outside appointments
  • Complete weekly check-lists documenting scheduled tests for total patients
  • Follow-through with all referrals to include authorization and billing requirements
  • Other duties as assigned

Education and Experience:

  • 2-3 Years of Workers Compensation Experience preferred
  • High School Diploma
  • Strong computer skills with attention to detail.
  • One year work experience in a medical office setting.
  • Telephone etiquette
  • Strong Interpersonal Skill
  • Time management
  • Multi-tasking
  • Organization

Physical Demand:

Frequently sitting, occasional standing and walking, ability to pull, lift, carry and push up to 10lbs occasionally. Frequent stooping, kneeling, balancing, and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with coworkers, vendors and/or patients.

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Patient Service Coordinator

The patient services representative is responsible for a variety of activities related to patient intake and care. They serve as the first point of contact for patients entering the facility. They greet, check-in and check-out patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, testing, referrals, and file paperwork.

Responsibilities:

  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Check patient into EMR system, verify all demographic information and update utilizing internal MDS policy
  • Verify correct ICD-10 and CPT codes are input into the order
  • Interview patients to complete insurance and permission to treat/privacy forms
  • Collection of all copayments, coinsurances and patient balances. Work with financial counselor if necessary
  • Complete and scan patient registrations
  • Provide any necessary lab orders, testing orders, referrals, itineraries, and directions to patient
  • Submit order for insurance authorization as needed
  • Schedule and confirm patient appointments, follow ups and physician referrals
  • Schedule diagnostic testing, referrals and procedures per physician order
  • Fax orders, referrals, office notes, test/lab reports and op notes to the scheduling facility
  • Communicate as needed with physician to facilitate peer-to-peer phone interview
  • Answer telephone and direct calls to appropriate staff
  • Compile, receive and scan disability forms, medical charts, reports & correspondence.
  • Audit the fax batch and distribute medical records (i.e. referrals, reports, records) into the appropriate patient chart
  • Demonstrates accountability by consistently using appropriate resources and channels to problem solve issues
  • Maintains strict confidentiality of sensitive information. Demonstrates sharing of appropriate information and knowledge with team members; adheres to all HIPAA guidelines/regulations
  • Balance daily collections and reconcile day sheet, turn into business office
  • Consistently ensures both verbal and written communication are accurate and professional
  • Consistently manages time effectively without impeding the work performance of others
  • All other duties as assigned

Education and Experience:

  • 1-2 Years of scheduling experience
  • High School Diploma/GED
  • Some trade course classes in accounting, business and communication would be helpful
  • Basic Typing and 10-key Skill
  • Filing, Scanning, Copying, Faxing
  • Organizational Skills
  • Detail Oriented
  • Basic Knowledge of Microsoft Office Products (Outlook, Excel, Word, Access)
  • Basic Medical Terminology
  • Basic Understanding of Insurance Billing Procedures and Practices
  • Exceptional Customer Service
  • Ability to work as a team or independent
  • Must demonstrate critical thinking skills to manage day to day basic operations
  • Excellent Oral and Written Communication
  • Insurance Benefit Verification and Eligibility
  • EHR/EMR System
  • Proficient with Online Payer Resources
  • Posting patient payments

Physical Demand:

Frequently standing, walking and sitting. Ability to pull, lift, carry and push less than 10lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Position Type - Full Time

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Charge Entry Specialist

**Position can be based out of the Williamsburg or Hampton Office

Our Orthopaedic practice located on the Tidewater peninsula, has an immediate need for an individual to join our Billing department as a Charge Entry Specialist. This position will be based out of the Williamsburg office. The Charge entry specialist is responsible for carefully reviewing and inputting a variety of data that includes but not limited to patient demographics, patient insurance information, CPT/HCPCs codes, ICD-10 codes, and provider information. The selected candidate will demonstrate proper phone etiquette, both a professional appearance and attitude as well.

Tidewater Orthopaedic, offers a generous compensation package including up to 80 Hours of paid time off. Company matched Retirement plan(s). In addition, we offer competitive Medical, Dental, Vision, STD and Life Insurance plans as well as company paid Group Life and LTD.

Responsibilities:

  • Posting charges within 48 hours of encounters being locked.
  • Posting charges to the appropriate accounts including validating registration
  • Expert ability to add specific data such as modifiers, payer specific information, including authorization criteria, CPT and ICD-10 code and date of injury (DOI)
  • Communicate charge error trends to Revenue Integrity Lead
  • Assigning appropriate ICD-10/CPT/HCPC’s code
  • Verifies Insurance billing information is accurate
  • Makes necessary corrections to patient accounts and charges for accurate electronic submission
  • Assigning claims to appropriate Follow up Rep
  • Revise any errors – provider or billing specific edits
  • Verifies authorizations on file match procedures being billed
  • Understands and adheres to insurance carrier’s claim submission guidelines
  • Understand and interpret the Correct Coding Initiative (CCI) as it applies to charge entry
  • Reduce and eliminate denials by correct use modifiers, mapping, and linking codes with services.
  • Achieves goals set by Team Lead and Manager.
  • Other duties as assigned

Education and Experience:

  • High School Diploma or Equivalent
  • 0 – 2 years of experience in same/related field
  • Certified Professional Coder Certificate from a Nationally recognized and accredited organization is a plus, but not required
  • Basic knowledge of Microsoft Office and Outlook (Word & Excel)
  • Basic Medical Terminology and Medical Coding
  • Basic understanding of Insurance Billing procedures and practices
  • Ability to communicate with the general public in a courteous manner
  • Familiar with Electronic Health Systems/Electronic Records System
  • Familiar with Billing practices, Benefit verification and Eligibility, and Insurance Terminology

Physical Demand:

Frequently sitting. Ocassional standing and walking. Ability to pull, lift, carry and push up to 10lbs occasionally. Frequent stooping, kneeling, balancing, and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with coworkers, vendors and/or patients.

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Certified Professional Coder

**Position can be based out of the Williamsburg or Hampton Office

Tidewater Orthopaedics Business Office is recruiting for a full time Certified Professional Coder to join our fast and professional team. Advance knowledge with ICD-10 coding we be required to perform daily audits on all medical services provided.

Responsibilities:

  • Codes surgeries from operative reports within 2 days of the surgery date.
  • Ensures that ‘clean’ claims are submitted at a rate of 98% or higher.
  • Develops a relationship with each doctor to open communications for coding discrepancies.
  • Assists Billing Specialists with appeals on surgery claims and coding related denials.
  • Responsible for reviewing schedules daily for unposted claims and ensuring correct diagnosis codes, modifiers, etc. are applied before releasing claims for submission.
  • Stays active with local chapter of AAPC and keeps all providers and Business Office personnel up-to-date with any changes in coding procedures.
  • Assists with quarterly chart audits
  • Enters accurate and detailed notes on accounts.
  • Conducts self in accordance with TOA’s employee handbook.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Other duties as assigned.

Education and Experience:

  • Certified Professional Coder Certificate Required from Nationally Recognized Accredited Organization
  • High School Diploma or GED
  • Knowledge of professional-level medical coding.
  • Knowledge of Microsoft Office products, including Outlook.
  • Understanding of insurance billing procedures and practices.
  • Strong oral and written communication skills.
  • Understanding of medical insurance contracts and reimbursements.
  • Basic typing and 10-key skills.
  • Ability to establish and maintain effective working relationships with patients, employees and the public.

Physical Demand:

Frequently standing, walking and sitting. Ability to pull, lift, carry and push less than 10lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Position Type - Full Time

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Administrative Assistant/ Accounts Payable

Tidewater Orthopaedics has an immediate opening for a Full-Time Accounts Payable/Administrative Assistant in the Hampton, Virginia location. Our Administrative Assistant works directly with the leadership team and department leads to maintain practice files, accounting records, and performs a variety of clerical support functions. This position requires the ability to multi-task while assuring the details of transactions are accurate. The qualified candidate must have reliable transportation, as they may be required to commute to our Williamsburg, Virginia office if needed. 

Responsibilities:

  • Enters and maintains all QuickBooks logs for expense reporting
  • Codes to proper QuickBooks accounts
  • Processes all checks for review and approval
  • Reconciles accounts and reports variances
  • Verifies accuracy of invoices for due amounts and coordinates with vendors for clarification
  • Ordering practices non-clinical supplies
  • Coordinate meetings with vendors
  • Coordinates legal requests from attorneys for records and/or physician reviews
  • Assist in special services related to Workers Compensation Department
  • Directly Assist CEO  in various clerical administrative related tasks

Education and Experience:

  • High School Diploma
  • Prior experience with similar accounting functions preferred
  • Prior experience with QuickBooks preferred
  • Strong customer service skills
  • Computer skills related to word documents and spreadsheets

Physical Demand:

Frequently sitting, occasional standing and walking, ability to pull, lift, carry and push up to 10lbs occasionally. Frequent stooping, kneeling, balancing, and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with coworkers, vendors and/or patients.

Position Type: Full Time

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Certified Medical Assistant

Tidewater Orthopaedics Hampton, VA office has an immediate need for Full-Time Certified Medical Assistants. We are currently searching for reliable Medical Assistants to perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistants work directly with healthcare practice staff to maintain patient records, explain common medical procedures to patients and assist in basic examinations. This is a fast paced position which requires the ability to multi-task while making critical decisions. The qualified Medical Assistant must have reliable transportation, as they will be required to commute to our Williamsburg, Virginia office when scheduled.

Responsibilities:

  • Provide exceptional patient care to include explanation of procedure to be done.
  • Record patient information such as vital signs, weight and changes in medical history
  • Clean and prepare examination rooms prior to patients appointments
  • Properly apply and instruct patient on application of splints and dressings
  • Using EMR to order additional testing, work notes and prescriptions as dictated by the physician
  • Autoclaving and cleaning of instruments and other clinic equipment
  • Perform PT/INR exam on patients to include instruction on Coumadin dosage per the physician
  • Wound cleaning, suture removal and dressing of wounds
  • Maintain cleanliness and stocking of rooms
  • Other job duties as assigned

Education and Experience:

  • Must hold one of the following certifications:
    • Certified Medical Assistant
    • Certified Clinical Medical Assistant
    • Registered Medical Assistant
    • Licensed Practical Nurse
  • 2+ years of experience working for a healthcare practice or hospital
  • Experience in Orthopaedics preferred, but not required
  • CPR Certified
  • must be able to travel to Hampton and Williamsburg offices
  • able to multitask and work in a fast paced environment
  • Strong customer service skills
  • Excellent written and verbal communication skills

Physical Demand:

Frequently standing, walking and sitting. Ability to pull, lift, carry and push greater than 150lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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Part-Time Marketing Assistant

Tidewater Orthopaedics has an immediate opening for a Full-Time Marketing Assistant. The Marketing Assistant works directly under the supervision of the Director of Marketing to support all initiatives, campaigns, projects and daily tasks on a recurring and as-assigned basis. This position requires the ability to multi-task and superior attention to detail.  The qualified candidate must have reliable transportation, as they will need to commute between the office locations and travel to additional practice locations for events/visits. 

Responsibilities:

  • Maintain and update materials, forms, fliers and patient resources
  • Maintain marketing target directories
  • Update and monitor social media profiles
  • Review and compile survey results to report to Director of Marketing
  • Prepare site and materials for marketing events
  • Preform site visits as determined by Director of Marketing

Education and Experience:

  • Experience as a marketing assistant or relevant educational experience
  • Superior organizational skills, written and verbal
  • Ability to multi-task
  • Superior attention to detail
  • Social media and internet-based knowledge
  • Microsoft Office and Excel utilization skills 

Physical Demand:

Frequently sitting, occasional standing and walking, ability to pull, lift, carry and push up to 10lbs occasionally. Frequent stooping, kneeling, balancing, and balancing. 95% of work will be performed inside with noise and/or vibrations.  Repetitive physical and verbal interaction with coworkers, vendors and/or patients.

Position Type: Part Time

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