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Employment opportunities may arise and exist from time to time. We are dedicated and hard working people who work as a team.

In addition to a very competitive salary, Tidewater Orthopaedic, offers a generous compensation package including paid time off. Company matched Retirement plan(s). Annual continuing education tuition reimbursement and paid time off. Competitive Medical, Dental, Vision, Short Term Disability and Life Insurance plans. Company paid Group Life and Long Term Disability.

Positions will be posted as they become available.  Experience will be required for all positions

Certified Hand Therapist - Williamsburg, VA

Tidewater Orthopaedics Associates is seeking a FULL-TIME occupational therapist (OT) who is preferably a certified hand therapist (CHT) for our Hampton hand therapy clinic.  Our established board-certified hand surgeons work in close and frequent communication with the hand therapy team to insure successful outcomes during evidence-based rehabilitation in our patient-centered environment.

Job Requirements include:

  • Experience in custom fabrication of orthotics for pre- and post-operative populations.

Education Level:

  • Occupational Therapy degree from an accredited school
  • License/Certifications Requirements:
  • Occupational Therapist Licensure
  • Valid CPR certification

Skills Required:

Active listening, critical thinking, social perceptiveness, time management, effective written and oral communication, work independently or with a team, problem solving, leadership, planning, organizing.

Physical Demand:

Frequently standing, walking and sitting. Ability to pull, lift, carry and push greater than 150lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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Certified Medical Assistant - Suffolk, VA

Tidewater Orthopaedics Hampton, VA office has an immediate need for Full-Time Certified Medical Assistants. We are currently searching for reliable Medical Assistants to perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistants work directly with healthcare practice staff to maintain patient records, explain common medical procedures to patients and assist in basic examinations. This is a fast paced position which requires the ability to multi-task while making critical decisions. The qualified Medical Assistant must have reliable transportation, as they will be required to commute to our Williamsburg, Virginia office when scheduled.

Responsibilities:

  • Provide exceptional patient care to include explanation of procedure to be done.
  • Record patient information such as vital signs, weight and changes in medical history
  • Clean and prepare examination rooms prior to patients appointments
  • Properly apply and instruct patient on application of splints and dressings
  • Using EMR to order additional testing, work notes and prescriptions as dictated by the physician
  • Autoclaving and cleaning of instruments and other clinic equipment
  • Perform PT/INR exam on patients to include instruction on Coumadin dosage per the physician
  • Wound cleaning, suture removal and dressing of wounds
  • Maintain cleanliness and stocking of rooms
  • Other job duties as assigned

Education and Experience:

  • Must hold one of the following certifications:
    • Certified Medical Assistant
    • Certified Clinical Medical Assistant
    • Registered Medical Assistant
    • Licensed Practical Nurse
  • 2+ years of experience working for a healthcare practice or hospital
  • Experience in Orthopaedics preferred, but not required
  • CPR Certified
  • must be able to travel to Hampton and Williamsburg offices
  • able to multitask and work in a fast paced environment
  • Strong customer service skills
  • Excellent written and verbal communication skills

Physical Demand:

Frequently standing, walking and sitting. Ability to pull, lift, carry and push greater than 150lbs repetitive. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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Patient Service Coordinator - Suffolk, VA

Tidewater Orthopaedics Hampton, VA office has an immediate need for Full-Time Patient Service Coordinator. The patient services representative is responsible for a variety of activities related to patient intake and care. They serve as the first point of contact for patients entering the facility. They greet, check-in and check-out patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, testing, referrals, and file paperwork.

Responsibilities:

  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Check patient into EMR system, verify all demographic information and update utilizing internal MDS policy
  • Verify correct ICD-10 and CPT codes are input into the order
  • Interview patients to complete insurance and permission to treat/privacy forms
  • Collection of all copayments, coinsurances and patient balances. Work with financial counselor if necessary
  • Complete and scan patient registrations
  • Provide any necessary lab orders, testing orders, referrals, itineraries, and directions to patient
  • Submit order for insurance authorization as needed
  • Schedule and confirm patient appointments, follow ups and physician referrals
  • Schedule diagnostic testing, referrals and procedures per physician order
  • Fax orders, referrals, office notes, test/lab reports and op notes to the scheduling facility
  • Communicate as needed with physician to facilitate peer-to-peer phone interview
  • Answer telephone and direct calls to appropriate staff
  • Compile, receive and scan disability forms, medical charts, reports & correspondence.
  • Audit the fax batch and distribute medical records (i.e. referrals, reports, records) into the appropriate patient chart
  • Demonstrates accountability by consistently using appropriate resources and channels to problem solve issues
  • Maintains strict confidentiality of sensitive information. Demonstrates sharing of appropriate information and knowledge with team members; adheres to all HIPAA guidelines/regulations
  • Balance daily collections and reconcile day sheet, turn into business office
  • Consistently ensure both verbal and written communication are accurate and professional
  • Consistently manages time effectively without impeding the work performance of others
  • All other duties as assigned

Education and Experience:

  • High School Diploma/GED
  • Some trade course classes in accounting, business and communication would be helpful1-2 Years of Orthopaedic Front Desk experience
  • Basic Typing and 10-key Skill
  • Filing, Scanning, Copying, Faxing
  • Organizational Skills
  • Detail Oriented
  • Basic Knowledge of Microsoft Office Products (Outlook, Excel, Word, Access)
  • Basic Medical Terminology
  • Basic Understanding of Insurance Billing Procedures and Practices
  • Exceptional Customer Service
  • Ability to work as a team or independent
  • Must demonstrate critical thinking skills to manage day to day basic operations
  • Excellent Oral and Written Communication
  • Insurance Benefit Verification and Eligibility
  • EHR/EMR System
  • Proficient with Online Payer Resources
  • Posting patient payments

Physical Demand:

Frequently sitting. Ability to pull, lift, carry and push 5 - 10lbs randomly. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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Call Center - Hampton, VA

Tidewater Orthopaedics Hampton, VA office has an immediate need for Full-Time Call Center Agent. The appointment scheduler is responsible for all incoming calls to the practice for patient appointments, functions as the primary phone operator and responsible for medical records request completion.

Responsibilities:

  • Answer phones appropriately and professionally transferring as needed
  • Make patient appointments following proper protocol
  • Obtain proper insurance referrals for patient appointments, as needed
  • Data entry for patient registration, paying attention to all alerts
  • Verify and make corrections to patient registration
  • Reschedule patients as appropriate
  • Monitoring physicians schedules for appropriate scheduling and template adherence
  • Daily review of patient encounters to insure that proper information is available for physician visit
  • Obtain reports and records from outside sources for patient chart
  • Provide requesting patients with work notes/ work restrictions (with the exception of Work Comp patients)
  • Preparing medical records requests
  • Check medical record line & after hours line on assigned day of the week and transferring messages from the line appropriately
  • Training of new staff
  • Retrieving archived records
  • Faxing notes, work notes, orders etc. to hospitals , physical therapy offices and primary care physicians as requested
  • Handling of all physician paperwork needing to be signed by the physician
  • Scanning records and signed paperwork into system, faxing to requestors
  • Other duties as assigned

Education and Experience:

  •  High School Diploma
  • Ability to communicate effectively and professionally with physicians and fellow co-workers
  • Demonstrates flexibility as a team member
  • Demonstrates reliability
  • Strong customer service background and skills
  • Strong computer skills
  • Demonstrates strong problem solving skills

Physical Demand:

Frequently sitting. Ability to pull, lift, carry and push 5 - 10lbs randomly. Frequent stooping, kneeling, balancing, climbing and balancing. 95% of work will be performed inside with noise and/or vibrations. No extreme heat, cold, wet or humid work environment. Repetitive physical and verbal interaction with patients.

Job Type: Full-time

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