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Employment opportunities may arise and exist from time to time. We are dedicated and hard working people who work as a team.

In addition to a very competitive salary, full time employees are offered Health Benefits, Paid time off, and may choose to participate in a 401K plan.

Positions will be posted as they become available.

Medical Assistant / LPN:

Tidewater Orthopaedics Hampton, VA office has an immediate need for Full-Time Certified Medical Assistants . We are currently searching for reliable Medical Assistants to perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistants work directly with healthcare practice staff to maintain patient records, explain common medical procedures to patients and assist in basic examinations. This is a fast paced position which requires the ability to multi-task while making critical decisions. The qualified Medical Assistant must have reliable transportation, as they will be required to commute to our Williamsburg, Virginia office when scheduled.

DUTIES and RESPONSIBILITIES:

  • Provide exceptional patient care to include explanation of procedure to be done.
  • Record patient information such as vital signs, weight and changes in medical history
  • Clean and prepare examination rooms prior to patients appointments
  • Properly apply and instruct patient on application of splints and dressings
  • Using EMR to order additional testing, work notes and prescriptions as dictated by the physician
  • Autoclaving and cleaning of instruments and other clinic equipment
  • Perform PT/INR exam on patients to include instruction on Coumadin dosage per the physician
  • Wound cleaning, suture removal and dressing of wounds
  • Maintain cleanliness and stocking of rooms
  • Other job duties as assigned

EDUCATION and EXPERIENCE:

  • Must hold one of the following certifications:
    • Certified Medical Assistant
    • Certified Clinical Medical Assistant
    • Registered Medical Assistant
    • Licensed Practical Nurse
  • 2+ years of experience working for a healthcare practice or hospital
  • Experience in Orthopaedics preferred, but not required
  • CPR Certified
  • must be able to travel to Hampton and Williamsburg offices
  • able to multitask and work in a fast paced environment
  • experience preferred
  • High level of communication
  • Strong customer service skills
  • Excellent written and verbal communication skills

Job Type: Full-time

email resume to tidewaterorthojobs@gmail.com

Medical Assistant / LPN: Williamsburg Location

Tidewater Orthopaedics Williamsburg, VA office has an immediate need for Full-Time Certified Medical Assistant. We are currently searching for reliable Medical Assistants to perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistants work directly with healthcare practice staff to maintain patient records, explain common medical procedures to patients and assist in basic examinations. This is a fast paced position which requires the ability to multi-task while making critical decisions. The qualified Medical Assistant must have reliable transportation, as they will be required to commute to our Hampton, Virginia office when scheduled.

DUTIES and RESPONSIBILITIES:

  • Provide exceptional patient care to include explanation of procedure to be done.
  • Record patient information such as vital signs, weight and changes in medical history
  • Clean and prepare examination rooms prior to patients appointments
  • Properly apply and instruct patient on application of splints and dressings
  • Using EMR to order additional testing, work notes and prescriptions as dictated by the physician
  • Autoclaving and cleaning of instruments and other clinic equipment
  • Perform PT/INR exam on patients to include instruction on Coumadin dosage per the physician
  • Wound cleaning, suture removal and dressing of wounds
  • Maintain cleanliness and stocking of rooms
  • Other job duties as assigned

EDUCATION and EXPERIENCE:

  • Must hold one of the following certifications:
    • Certified Medical Assistant
    • Certified Clinical Medical Assistant
    • Registered Medical Assistant
    • Licensed Practical Nurse
  • 2+ years of experience working for a healthcare practice or hospital preferred but not required
  • Experience in Orthopaedics preferred, but not required
  • CPR Certified
  • must be able to travel to  Williamsburg and Hampton offices
  • able to multitask and work in a fast paced environment
  • High level of communication
  • Strong customer service skills
  • Excellent written and verbal communication skills

Job Type: Full-time

email resume to tidewaterorthojobs@gmail.com

DME Coordinator

Tidewater Orthopaedics is seeking a DME Coordinator to work primarily in the Hampton location. The DME Coordinator works closely with the providers to facilitate the patients treatment plan. This individual must poses strong customer service skills with the ability to multitask at a fast pace.

Medical Assistant or Orthopedic Tech preferred!

Schedule/Hours: Monday thru Friday, hours range from 7:30am - 5:30 pm

DUTIES and RESPONSIBILITIES:

  • Meets with patients for fitting and provides education regarding the medical device
  • Reviews pricing and collects payments
  • Works with insurance carriers to obtain pre-authorizations
  • Completes all necessary DME paperwork for insurance carriers
  • Responsible for maintaining inventory at set levels
  • Assists in the integration of new products

REQUIRED EXPERIENCE:

  • Minimum 2 years’ experience working with third party payers
  • Previous DME experience preferred
  • Great customer service skills
  • Basic computer skills
  • Previous experience with electronic health record preferred
  • In lieu of DME experience, previous medical assisting and/or orthopedic tech experience desired

EDUCATION:

  • High School Diploma

email resume to tidewaterorthojobs@gmail.com

Medicare/Medicaid AR Specialist

Very busy Orthopaedic practice in Hampton has an opening in its billing department for a Medicare/Medicaid Billing Specialist with strong appeals and follow-up experience. Training in Hampton, permanent position in Williamsburg
Schedule/Hours: Monday thru Friday, hours range from 7am - 5:30 pm

RESPONSIBILITIES:

  • Maintains current knowledge of all office operations, job specific requirements and related regulations.
  • Reviews all claims for completeness, reasonableness of charges, and appropriateness of billing codes, and payer information.
  • Pursues timely collection of each claim using thorough follow-up efforts appropriate to each payer.
  • Reviews, makes corrections to, and insures the legibility of outgoing secondary bills, and other correspondence before sending.
  • Handles all incoming phone calls and inquiries in an appropriate manner.
  • Properly processes and responds to incoming correspondence.
  • Contacts and effectively communicates with all parties involved in the resolution of accounts placed.
  • Completes work request timely and in accordance with instruction.
  • Performs all the task necessary to maintain current and accurate account information in each of the appropriate systems (i.e. entering notes, claims on hold).
  • Forwards and logs all documentation related to processes and duties which are transferred to other employees.
  • Brings problems and troubling accounts, as well as related questions, to his/her immediate supervisor’s attention daily.
  • Exercised good judgment and makes sound decisions in the absence of detailed instructions or in an emergency.
  • Treats client request with a high priority. Quickly informs supervisor and any other personnel needed to help carry out the request timely, accurately, and per instruction.
  • Strives to improve current operations by identifying inefficiencies and recurring problems, and by making suggestions to the immediate supervisor.
  • Adapts and conforms to company and client requirements not specified in this job description/performance review.
  • Promotes Medicare compliance and helps to identify the necessary resources to meet the needs of its customers.
  • Practice and adhere to the “Standards of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned

REQUIRED EXPERIENCE:

  • Minimum 2 years’ experience working with third party payers
  • Knowledge of Medicare regulations and appeals process.
  • Knowledge of 1500 billing and SNF billing.
  • Knowledge of ICD-9/10 and CPT-4 coding.
  • Analytical and organizational skills.
  • Ability to identify, set, and follow priorities.
  • Knowledge of physicians’ business office operations.
  • Strong PC and data entry skills.
  • Ability to communicate effectively with employees, clients, and others.
  • Character to maintain strict confidentiality.

EDUCATION:

  • High School Diploma

email resume to tidewaterorthojobs@gmail.com

Medicare AR Specialist

Very busy Orthopaedic practice in Hampton has an opening in its billing department for a Medicare Billing Specialist with strong appeals and follow-up experience. Training in Hampton, permanent position in Williamsburg
Schedule/Hours: Monday thru Friday, hours range from 7am - 5:30 pm

RESPONSIBILITIES:

  • Maintains current knowledge of all office operations, job specific requirements and related regulations.
  • Reviews all claims for completeness, reasonableness of charges, and appropriateness of billing codes, and payer information.
  • Pursues timely collection of each claim using thorough follow-up efforts appropriate to each payer.
  • Reviews, makes corrections to, and insures the legibility of outgoing secondary bills, and other correspondence before sending.
  • Handles all incoming phone calls and inquiries in an appropriate manner.
  • Properly processes and responds to incoming correspondence.
  • Contacts and effectively communicates with all parties involved in the resolution of accounts placed.
  • Completes work request timely and in accordance with instruction.
  • Performs all the task necessary to maintain current and accurate account information in each of the appropriate systems (i.e. entering notes, claims on hold).
  • Forwards and logs all documentation related to processes and duties which are transferred to other employees.
  • Brings problems and troubling accounts, as well as related questions, to his/her immediate supervisor’s attention daily.
  • Exercised good judgment and makes sound decisions in the absence of detailed instructions or in an emergency.
  • Treats client request with a high priority. Quickly informs supervisor and any other personnel needed to help carry out the request timely, accurately, and per instruction.
  • Strives to improve current operations by identifying inefficiencies and recurring problems, and by making suggestions to the immediate supervisor.
  • Adapts and conforms to company and client requirements not specified in this job description/performance review.
  • Promotes Medicare compliance and helps to identify the necessary resources to meet the needs of its customers.
  • Practice and adhere to the “Standards of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned

REQUIRED EXPERIENCE:

  • Minimum 2 years’ experience working with third party payers
  • Knowledge of Medicare regulations and appeals process.
  • Knowledge of 1500 billing and SNF billing.
  • Knowledge of ICD-9/10 and CPT-4 coding.
  • Analytical and organizational skills.
  • Ability to identify, set, and follow priorities.
  • Knowledge of physicians’ business office operations.
  • Strong PC and data entry skills.
  • Ability to communicate effectively with employees, clients, and others.
  • Character to maintain strict confidentiality.

EDUCATION:

  • High School Diploma

email resume to tidewaterorthojobs@gmail.com

Charge Entry Specialist

Tidewater Orthopaedics Associates is looking for a full time charge entry specialist.  Hours Monday – Friday 8am – 5pm and the position will be based out of our Hampton office. This position reports to the Business Office Manager, and requires a minimum of two-year experience in the position at a medical facility.

The Charge entry specialist is responsible for carefully reviewing and inputting a variety of data that includes but not limited to patient demographics, patient insurance information, CPT/HCPCs codes, ICD-10 codes, and provider information.  

DUTIES and RESPONSIBILITIES: 

  • Posting charges within 48 hours of encounters being locked. 
  • Posting charges to the appropriate accounts including validating registration
  • Expert ability to add specific data such as modifiers, payer specific information, including authorization criteria, CPT and ICD-10 code and date of injury (DOI)
  • Communicate charge error trends to Revenue Integrity Lead
  • Assigning appropriate ICD-10/CPT/HCPC’s code 
  • Verifies Insurance billing information is accurate
  • Makes necessary corrections to patient accounts and charges for accurate electronic submission
  • Assigning claims to appropriate Follow up Rep
  • Revise any errors – provider or billing specific edits
  • Verifies authorizations on file match procedures being billed 
  • Understands and adheres to insurance carrier’s claim submission guidelines
  • Understand and interpret the Correct Coding Initiative (CCI)  as it applies to charge entry
  • Reduce and eliminate denials by correct use modifiers, mapping, and linking codes with services. 
  • Achieves goals set by Team Lead and Manager.  
  • Other duties as assigned

MINIMUM REQUIREMENTS: 

  • High School Diploma or Equivalent 
  • 0 – 2 years of experience in same/related field 
  • Certified Professional Coder Certificate from a Nationally recognized and accredited organization is a plus, but not required
  • Basic knowledge of Microsoft Office and Outlook (Word & Excel)
  • Basic Medical Terminology and Medical Coding
  • Basic understanding of Insurance Billing procedures and practices
  • Ability to communicate with the general public in a courteous manner
  • Familiar with Electronic Health Systems/Electronic Records System
  • Familiar with Billing practices, Benefit verification and Eligibility, and Insurance Terminology

Job Type: Full-time

email resume to tidewaterorthojobs@gmail.com

Insurance Verification Clerk

Tidewater Orthopaedic Associates is looking for a full time Insurance Verification Specialist.  Hours Monday – Friday 8am – 5pm and the position will be based out of our Williamsburg office.

The Insurance Verification Specialist is responsible for verifying eligibility and benefits for all patients seen at Tidewater Orthopaedic Associates

DUTIES and RESPONSIBILITIES:

  • Performs accurate and timely insurance verification and benefits for all services offered at TOA
  • Verifies for Medicare and Medicaid for MCO changes
  • Updates patient registration with new/terminated insurance policies, copay information
  • Obtain patient surgery out of pocket expenses for upcoming procedures
  • Utilize Insurance payer sites and customer care to obtain benefit information
  • Reduce denials for eligibility related issues
  • Verifies Insurance billing information is accurate
  • Advises patients of terminated coverage, out of network policies, & COB issues 
  • Achieves goals set by Team Lead and Manager.  
  • Maintains patient confidentiality and HIPAA compliant
  • Other duties as assigned

MINIMUM REQUIREMENTS:

  • High School Diploma or Equivalent 
  • 0 – 2 years of experience in same/related field 
  • Basic knowledge of Microsoft Office and Outlook (Word & Excel)
  • Basic Medical Terminology and Medical Coding
  • Basic understanding of Insurance Billing procedures and practices
  • Ability to communicate with the general public in a courteous manner
  • Familiar with Electronic Health Systems/Electronic Records System
  • Familiar with Billing practices, Benefit verification and Eligibility, and Insurance Terminology
  • The Insurance Verification Clerk is responsible for collecting and verifying insurance information for each patient prior to the time of appointment.

Job Type: Full-time

email resume to tidewaterorthojobs@gmail.com

Insurance Billing Specialist

RESPONSIBILITIES

  • Collect and entering claim information.
  • Post insurance and patients and manage accounts.
  • Add/Terminate Insurance to patient accounts
  • Verify Eligibility  
  • Submit claims and following up with insurance carriers on unpaid or rejected claims.
  • Answer patient inquires on account status and charges.
  • Reports to A/R Team Lead and/or Billing manager.
  • The most important goal of the medical billing specialist is to get the provider paid promptly - and to insure billing practices are ethical and compliant with government regulations and guidelines when doing so.
KNOWLEDGE, SKILLS, and ABILITIES
  • Enters information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information. Insures claim information is complete and accurate.
  • Submits insurance claims to clearinghouse or individual insurance companies electronically or via paper CMS-1500 form.
  • Follows up with insurance company on unpaid or rejected claims. Resolves issue and re-submits claims.
  • Prepares appeal letters to insurance carrier when not in agreement with claim denial. Collect necessary information to accompany appeal.
  • Prepares patient statements for charges not covered by insurance. Insures statements are mailed on a regular basis.
  • For patients with coverage by more than one insurer, prepares and submits secondary claims upon processing by primary insurer.
  • Follows HIPAA guidelines in handling patient information.
  • Work insurance aging reports to identify unpaid insurance claims
  • Understands managed care authorizations and limits to coverage such as the number of visits. This is encountered often when billing for specialties.
  • May have to verify patient benefits eligibility and coverage.
  • Ability to look up ICD 10 diagnosis and CPT treatment codes from online service or using traditional coding references.

MINIMUM REQUIREMENTS:

  • Knowledgeable on insurance and reimbursement process.
  • Good math and data entry (typing) skills.  
  • Basic knowledge of Microsoft Office and Outlook (Word & Excel)
  • Exercises good judgement and discretion.
  • Familiarity with HIPAA privacy requirements for patient information. Maintains and protects confidential information.
  • Proficient in use of computers and common office equipment.
  • Good verbal and written communication skills.
  • Basic understanding of medical ICD 10 codes and CPT medical billing codes.
  • Good telephone and patient relation skills.
  • Detail oriented and ability to prioritize work.
  • More experienced insurance billing specialists work with minimal direction and oversight.

EDUCATION:

  • High School Diploma or Equivalent. Typically includes some post-secondary education in a Medical Billing certificate program ranging from 1 to 2 years.

Job Type: Full-time

email resume to tidewaterorthojobs@gmail.com

Surgery Scheduler

Assists the physician by coordinating surgery dates and times with multiple hospitals; coordinates all pre-operative requirements including clearances, DME, necessary labs and forms. Maintains and updates Physician’s operative calendar. Receives and follows-up with all surgical referrals.

RESPONSIBILITIES:

  • Schedule surgery to include coordination with hospital, outside vendors, and physician schedule
  • Provide verbal and written instruction to the patient in regards to surgery and additional appointments needed
  • Make pre and post op appointments for patients to include H & P , post op appointments, medical, cardiac and dental clearances
  • Set up home health and authorize with insurance company
  • Acquire therapy appointments for patients to include authorization with insurance company
  • Prepare surgical packets for the physician to include all pertinent paperwork and discharge instructions for patient
  • Triage medical problems for patients and consult physician for resolution
  • Call in prescriptions designated by the physician to pharmacy and authorize with insurance company as needed
  • Update surgical referrals in a timely manner 
  • Follow-through with all referrals to include authorization and billing requirements
  • Other duties as assigned
  • Ability to communicate effectively with physicians and fellow co-workers
  • Demonstrates flexibility as a team member
  • Organized and able to manage time effectively

REQUIREMENTS

  • Able to multi-task and prioritize assignments
  • High School Diploma
  • Certified Medical Assistant highly preferred
  • Experience scheduling high volume surgeries highly preferred
  • 2 years Medical Experience required

Job Type: Full-time

email resume to tidewaterorthojobs@gmail.com