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Employment opportunities may arise and exist from time to time. We are dedicated and hard working people who work as a team.

In addition to a very competitive salary, full time employees are offered Health Benefits, Paid time off, and may choose to participate in a 401K plan.

Positions will be posted as they become available.

Front Desk Receptionist (Full-Time, Williamsburg)

Tidewater Orthopaedics Associates has an immediate need for a Full-Time Physical Therapy Front Desk Receptionist for our Williamsburg office. The Front Desk Receptionist responsibilities include identifying payer source; verifying insurance eligibility, and assisting patients with completion of paperwork when necessary. They are responsible for answering department calls and maintaining the cleanliness of the clinic.  This position requires flexibility in scheduling as well as coverage of fellow staff as needed possibly in both Hampton and Williamsburg offices.

Duties and Essential Functions include:

  • Prints schedules for upcoming appointments
  • Obtains / verifies authorization for dates of service
  • Reviews Electronic Medical Record for needed updated demographics and consent forms
  • Schedules, re-schedules, and cancels appointments as necessary
  • Contacts patients who no show to reschedule, beyond 15 min of scheduled appointment time, documents EMR and notifies appropriate staff
  • Answers phones in a timely manner. Communicates with customers in a courteous and professional manner.
  • Accurately retrieves messages and re-directs to appropriate party as necessary
  • Ability to collect patient copayments, manage a cash drawer, reconcile charges for the end of day procedures. Works well in collaboration with other team members including physicians, therapists, technicians and administration in providing efficient and effective care to our patients
  • Chart preparation for both existing and new patients daily
  • Review patient charts for non-compliance and schedule accordingly to patient and clinic schedules.
  • Other duties as assigned

Education and Experience

  • High School Diploma or GED
  • Demonstrated success in scheduling, answering phones, and previous experience in EMR system (preferred).
  • Excellent customer service skills.
  • Ability to communicate with patients and supporting staff.
  • Demonstrate flexibility as team member.
  • Ability to handle various tasks, highly organized, and pays close attention to detail a must.
  • Experience with insurances and benefits.

We offer competitive salary, benefits package with a flexible schedule, on-going staff training and development and room for advancement.

Please direct all inquiries and resumes to


Financial Counselor (Full-Time)

Tidewater Orthopaedics Associates has an immediate need for an experienced Full-Time Financial Counselor located in the Billing Department of the Hampton, Virginia office. The Financial Counselor is responsible for the oversight and streamlining of financial processes and workflow on the front end of the revenue cycle while supporting back office revenue cycle functions. The Financial Coordinator interacts with senior management, peers, clients, families, visitors, clinic staff and practice personnel.

Duties and Essential Functions include:

  • Analyze all financial data, monitor all transactions and prepare appropriate reports for same.
  • Prepare and deliver various accounting reports for every individual department on a regular basis.
  • Manage and reconcile all payments received and financial end of the day reports from all departments, bank deposits and communicates with business office.
  • Manage the actual copayment collections compared to the expected copayment collection for each department
  • Monitor all financial transactions and recommend ways to increase effectiveness of same.
  • Develop and maintain a database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, hardships and bankruptcies.
  • Coordinate with Insurance Coordinator and evaluate all insurance papers to analyze benefits and advantages for same.
  • Provide support to account receivable department as per patient requests.
  • Prepare regular productivity reports and evaluate for completeness and authenticity of information.
  • Resolves account issues including resubmitting claim if not on file, verify/confirm patient information for reprocessing, identify information needed to correctly process claim and generally work through issues in order to process claim as expediently as possible.
  • Contacts patients delinquent in payment of their accounts according to department policy, documents conversations and correspondence with patient/member in computer system.
  • Receives and responds to incoming customer calls pertaining to the collection of patient receivables.
  • Offer payment arrangements to delinquent accounts according to Patient Financial Services guidelines.
  • Arranges, manages and monitors any and all patient payment plans
  • Other duties as assigned

Education and Experience

  • High School Diploma/GED
  • 5+ years of health care billing and collections experience required
  • Ability to demonstrate self-initiated work behavior, problem solve, interact with a variety of people while always displaying professional courtesy, excellent interpersonal and communication skills and attention to detail
  • Knowledge of eClinical Works and Epic preferred
  • Knowledge of Microsoft Office and Outlook.
  • Knowledge of basic medical coding.
  • Understanding of insurance billing procedures and practices.
  • Strong oral and written communication skills.
  • Understanding of medical insurance contracts and reimbursements.
  • Basic typing and 10-key skills.
  • Ability to establish and maintain effective working relationships with patients, employees and the public.

We offer competitive salary, benefits package with a flexible schedule, on-going staff training and development and room for advancement.

Please direct all inquiries and resumes to


Charge Entry Specialist (Medical Billing)

Tidewater Orthopaedic Associates is expanding and in search of career oriented successful individuals to join our billing department. 

Job Description:

  • Reviews schedule to ensure all E/M charges are entered.
  • Ensure all coding on charges is appropriate prior to entering charges
  • Review codes and charges for accuracy and completeness.
  • General working knowledge and learning attitude to add specific data such as modifiers, authorization criteria, CPT,  ICD-10 codes and date of injury
  • Charges for the month must be posted and approved within month end deadline
  • Achieve goals set forth by supervisor regarding error-free work, transactions, processes and compliance requirements
  • Perform other duties as functions as directed and/or requested.
  • Ability to be flexible in assignments and work schedules

Required Qualifications:

  • 1-2 years Charge Entry Experience (Orthopedic Experience a plus, but not required)
  • High school Diploma or GED
  • Microsoft Office (Word, Outlook, Excel)
  • 10-Key Skill
  • Typing 40-45 wpm (test will be given)
  • Good time management and problem solving skills
  • Must be detail oriented
  • Ability to multitask
  • Strong organizational skills
  • General insurance knowledge
  • Understanding of CPT, ICD-10 codes

We offer competitive salary, benefits package with a flexible schedule, on-going staff training and development and room for advancement.

Please direct all inquiries and resumes to

Certified Coding Specialist:

Tidewater Orthopaedic Associates has an immediate need for a Certified Professional Coding Specialist (AAPC). 


  • Accurately assign codes and diagnoses, treatments and surgical procedures as determined by the clinical documentation
  • Communicate effectively with physicians and staff regarding correct coding and documentation principals
  • Perform quarterly auditing of provider coding, communicate findings and provide support to the manager directly
  • Monitor professional publications to remain up to date on coding changes to the practice
  • Monitor payer and CMS websites
  • Other Duties as Assigned


  • Certified Professional Coder Certification (CPC) Physician Based
  • Orthopedic and Therapy experience preferred, but not required
  • Must have 1-2 years’ experience in inpatient/outpatient surgical coding
  • Ability to understand and interpret clinical documentation and understand the department billing processes at a detailed level
  • Strong anatomy and physiology and medical terminology
  • Detail oriented
  • Ability to multitask
  • Strong organizational skills
  • Good time management and problem solving skills
  • Must have high school diploma or GED
  • Microsoft Office (Word, Outlook, Excel)

We offer competitive salary, benefits package with a flexible schedule, on-going staff training and development and room for advancement.

For consideration email current resumes to

Medical Assistant / LPN:

  • must be a certified medical assistant or LPN
  • CPR certified
  • must be able to travel to Hampton and Williamsburg offices
  • able to multitask and work in a fast paced environment
  • experience preferred

email resume to

Physician Assistant:

Lifestyle Choice!

Excellent opportunity to join a dynamic 9 surgeon orthopaedic practice that focuses on sub specialization.  The practice features MRI, DME, hand and physical therapy as well as an ASC. It is located near Colonial Williamsburg and near the area's beaches.

We are looking for a PA/NP with experience in orthopaedics, including the OR, preferably Sports Medicine.

There is no call obligation and no weekend work required.

The physician assistant will aid in all aspects of patient care, including clinical, surgical, and educational. The PA will act in a capacity as an extension and partner to the physician but also will exhibit the ability to practice supervised independent decision-making regarding diagnosis and care of patients.

Essential Job Responsibilities:

  • Examines patients appropriate to the complaint(s) and develops a diagnosis or diagnoses and treatment plan for each patient in clinic.
  • PA  acts as first assist in surgical procedures
  • Collaborates with other departments to provide high quality patient care and participates in organizational initiatives to aid in the success of the corporate mission.


  • Physician assistant training at a two- or three-year accredited program, including didactic and clinical teaching
  • Valid NCCPA certification.
  • Valid Virginia state physician assistant license (or ability to obtain)
  • Must have a minimum of 2 years orthopaedic experience, but will consider a new grad with prior experience as an athletic trainer, PT, surgical tech, etc.
  • Must possess strong interpersonal skills and ability to work independently as well as with a team.
  • Must be able to manage time and multiple tasks for maximum efficiency.

Compensation: Base salary, incentive bonus and CME allowance, medical/disability/life insurance, 401k and profit sharing. Moving assistance.

Please contact Eva Klenner at: